This notice explains how we handle patient communications through our website and what you should know before submitting personal or health-related information online.
Important Notice Regarding Online Communications
228 3RD AVE LLC (d/b/a Paul Hinder DDS) is committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law.
Website Forms and Email Are Not Secure Channels
Please be aware that website contact forms and standard email are not fully secure or encrypted communication channels. They are not intended for the transmission of sensitive, confidential, or protected health information (PHI).
When you submit a message through our website contact form or send us an email, that communication may not be protected to the same degree as information shared directly with our office in person or through our secure patient portal.
What You Should and Should Not Submit Online
Appropriate for online forms and general email:
- Appointment requests (name, preferred time, general reason for visit)
- General questions about our services, location, or hours
- Insurance or billing inquiries of a general nature
- Requests for a callback
Not appropriate for online forms or general email:
- Detailed medical or dental history
- Specific diagnoses, treatment records, or test results
- Social Security numbers or insurance ID numbers
- Any information you consider highly sensitive or confidential
For Urgent or Confidential Matters
If you have an urgent dental concern or need to share sensitive health information, please contact our office directly by phone:
- Phone: 904-671-7037
- Address: 228 3rd Avenue North Ste 200, Jacksonville Beach, FL 32250
For dental emergencies, please call our office immediately. If you are experiencing a life-threatening emergency, call 911 or go to your nearest emergency room.
Your HIPAA Rights
As a patient of our practice, you have rights under HIPAA regarding your protected health information. These rights include the right to access your records, request corrections, and receive a Notice of Privacy Practices. Our full Notice of Privacy Practices is available at our office and will be provided to you at your first appointment.
Questions
If you have questions about this notice or our privacy practices, please contact us at support@paulhinderdds.com or call 904-671-7037.